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Terms & Conditions

Appointment Cancellation & No-Show Policy

Cancellation Window

If you arrive late, we will do our best to accommodate you within the scheduled time. Your session may be shortened to avoid impacting the next client, and the full fee still applies. Arrivals more than 15 minutes late may be treated as a no-show.

How to Cancel or Reschedule​

To cancel or reschedule, contact us at reignite.contact@gmail.com or for a faster response WhatsApp us on 07353095702. The time of your message or online request will be used to determine the applicable fee.

Changes or Cancellations by us​

In rare cases we may need to cancel or move your appointment. If so, you can reschedule at no cost or receive a full refund of any amounts paid for that session.

Deposits & Booking Fees

Deposits

At Reignite we do not take a deposits for any treatments. The only time we will take any money for no service is for a Booking Fee, Cancellation fee, Or a No Show fee.

Gift Vouchers & Packages​​

Gift Vouchers

We offer Both Physical and Digital Gift Vouchers at Reignite.

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  • Validity Period - All gift vouchers are valid for a period of three (3) months from the date of purchase. After this date, any unused balance will expire and cannot be redeemed.

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  • Redemption - Gift vouchers must be presented at the time of redemption. Vouchers may only be used for purchases of goods or services offered by the business and cannot be exchanged for cash.

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  • Non-Refundable - Gift vouchers are non-refundable and cannot be exchanged for cash, in whole or in part.

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  • Partial Use - If the full value of the voucher is not used in a single transaction, any remaining balance must be used before the expiry date. No cash change will be given.

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  • Lost or Stolen Vouchers - Lost, stolen, or damaged vouchers will not be replaced or refunded.

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  • Transferability - Gift vouchers are transferable and may be used by any holder unless otherwise specified.

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  • Booking & Availability - Where vouchers are used for services requiring booking, advance reservation is recommended and subject to availability.

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  • Price Differences - If the value of the purchase exceeds the value of the voucher, the difference must be paid by the customer using an accepted payment method.

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  • Promotions & Discounts - Gift vouchers cannot be used in conjunction with other promotions, discounts, or special offers unless explicitly stated.

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  • Right to Amend - The business reserves the right to amend these terms and conditions at any time without prior notice.

Payment & Refunds​​

Payments

At Reignite we accept Cash, Card (Credit & Debit), Bacs and Contactless Payments including Apple Pay & Google Pay.

Illness & Emergencies (Fairness clause)

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We know emergencies happen. If you need to cancel within 48 hours due to sudden illness or unforeseen emergency, please contact us as soon as possible. At our discretion, we may waive or credit fees once per client per year with reasonable evidence.

Third-party bookings​

If you booked through a third-party platform, their terms may also apply. Where terms conflict, the stricter policy will apply to late cancellations and no-shows.

Agreement​

By booking any appointment, you agree to this policy.

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